Start here before you order
Find quick answers about sizing, shipping, returns, rewards, and order support. If you still need help, email support@elvanails.com.
Product Info
How to find my size?
Check out our size guide to learn how to measure and choose your size.
How long do the nails last?
Depends on the type of adhesive used and how well you prep:
- With adhesive tabs (complimentary), the nails typically last up to 3-7 days.
- With nail glue (complimentary), they can last up to 3-4 weeks with proper care.
Are our press-ons reusable?
Yes, our press-on nails are reusable! With proper care and storage, these high-quality nails can last for weeks, ensuring you get the most out of your purchase.
Shipping, Returns & Exchanges
Where do you ship to and how long does it take?
Processing time: 1-3 business days.
Estimated delivery: 7-8 business days once your order has shipped.
A tracking email will be sent as soon as your package is on the way.
Is the shipping free?
Yes. We offer complimentary shipping on orders over $135 USD.
Your cart overview will show how close you are to unlocking free shipping.
Returns & Exchanges
Unused items may be returned within 14 days of delivery when they are sent back in their original packaging with all included accessories.
We also offer a one-time complimentary size exchange. A replacement set can be sent at no additional cost, and the original set does not need to be returned for the exchange.
Orders cannot be canceled once they have been processed and shipped.
If you need help, contact support@elvanails.com.
Satisfaction guarantee
Each nail set is carefully inspected before it ships so it arrives in the best possible condition.
If you experience any issues, email support@elvanails.com. Our team aims to respond within 24-48 hours and will do its best to make things right.
To keep support fair for everyone, we reserve the right to decline requests in cases of policy misuse.
PROMOTIONAL POLICIES
Loyalty Program
Our Loyalty Program is designed to reward you for every purchase and for sharing the love with friends.
For every dollar you spend, you will earn 1 loyalty point ($1 = 1 point). Your accumulated points can be redeemed for discount vouchers to use on future orders.
On your birthday, you will receive a special personalized discount code as our gift to celebrate your special day.
We also offer a referral reward program - when you refer a friend, both you and your friend can receive exclusive rewards after a successful purchase.
New Customers
We offer exciting promotional policies for our wonderful new customers, including 15% off your first order.
Be sure to check the discount code section to enjoy even more exclusive offers and special deals.