Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
To start a return, please contact us at support@elvanails.com.
Returns must be sent to the following address: contact mail
If your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.
For any return-related questions, feel free to contact us at support@elvanails.com.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Additionally, we do not accept returns on sale items or gift cards.
If you have any questions about your item, please contact us at support@elvanails.com.
Exchanges
The fastest way to receive a different item is to return your original purchase. Once your return is approved, you can place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
To be eligible, the item must be unused, in its original condition and packaging, with tags and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@elvanails.com.